In-flight meals
If you have a food allergy, we offer alternative meals on our flights suitable for those who need to avoid potential allergens, including seafood, dairy, eggs and gluten.
Ordering an alternative meal
Alternative meals are available to order on all flights, except when you’re flying in Euro Traveller, our economy cabin on our short-haul routes. We don’t serve a complimentary meal during these flights.
You can purchase a wide range of refreshments from our High Life Café online before you travel in our Euro Traveller cabin, and we’ll deliver your food and drinks to your seat during your flight. Allergen information is available on the High Life website. You can also choose from a smaller selection of food items once you’re on board.
While on board
We source our food from all around the world.
Ingredients that are considered potential allergens in the UK may differ from those in other countries, so please be aware that packaging on food may not list all the allergens included in UK legislation on UK-bound flights.
When travelling with us, you must let your cabin crew know of your food allergy when boarding your flight. Our teams, including Customer Services, are not able to share your allergen information with cabin crew before your journey.
To assist with food allergies
- You can bring your own food on board.
- Upon request and following boarding, cabin crew will be able to provide information relating to the allergens contained within the meals served. In some instances, meal packaging will also provide this information.
- To allow for cleaning and inspection of seats, customers will be able to pre-board the aircraft following presentation of there epinephrine/adrenaline auto-injector to staff at the gate. Customers must bring their own suitable wipes.
Please note the following
- We cannot guarantee an allergen-free cabin environment or prevent other passengers from bringing their own food on board. Meals containing tree nuts may continue to be served throughout the aircraft and tree nut based snacks may also continue to be served in other cabins of travel depending on the aircraft type. We use the recommendations of the International Air Transport Association (IATA) for allergen-sensitive passengers to make sure your flight is as comfortable as we can make it.
- We do not currently offer any alternative meals free from sesame, tree nuts, lupin, soya, sulphites, mustard or celery.
- For customers consuming food of their choice, not provided by the airline - we are unable to heat or refrigerate any food items you might bring with you. If you prefer to consume your own food, we suggest non-perishable food. Please also check the different quarantine laws of your transit and/or destination with respect to food types permitted into the country.
Guidance for Peanut, Tree Nut or Sesame allergy sufferers
Our in-flight meals do not contain peanuts or peanut products. However, they may be produced at a facility that handles peanuts. We are unable to offer a peanut-free alternative meal.
We do not provide an alternative meal option for customers with tree nut or sesame allergies.
We cannot guarantee an allergen-free environment while travelling with us.
Upon request, Cabin Crew will make an announcement so that other passengers are aware of your allergy. Cabin Crew will also suspend the serving of loose nut snacks in your cabin of travel.
Serious life threateningallergic reactions (anaphylaxis)
Serious life threateningallergic reactions on board are rare, but if you suffer from aserious life threatening allergy always speak to your doctor before you book to discuss potential risks and how you can minimise becoming ill on your trip.
Here are a few examples of how you can prepare:
- Your epinephrine/adrenaline auto-injector should be carried in your hand baggage and presented to airport security personnel if requested.
- If you have been prescribed an epinephrine/adrenaline auto-injector like Epipen, Anapen, Twinject or Jext make sure you carry this with you in your hand baggage. Take an emergency treatment plan with you to minimise delays at airport security.
- Clearly label your medication to show who it should be administered to.
- You will be able to pre-board when you present your epinephrine/adrenaline auto-injector to staff at the gate. This will allow you to wipe down your seating area to help prevent inadvertent contact with allergen traces. Passengers must bring their own suitable wipes.
- When boarding the aircraft you must inform cabin crew of your food allergy.
- Advise cabin crew and the people seated next to you of your allergy, where you have placed the medication and what to do in an emergency. Our cabin crew can speak to people seated near to you to help explain your allergy.
- Ensure your medication is easily accessible throughout the flight, e.g. place it in the seat pocket or on you personally.
- Cabin crew are trained to recognise symptoms of anaphylaxis and administer treatment but if you are travelling with family, friends or guardians, they would be expected to treat you first.
- Wear a medi-alert bracelet.
